WindowsOpen a File Explorer (not Internet Explorer!) and type this in the address bar:%TMP%DZEDDragonframeLook for Dragonframe.txt in the folder.If the program crashed, you may also find a file that starts with “crash” in the same folder as the logs. Mac OS XPlease open a Terminal (in Applications: Utilities).Type this command: open /Library/LogsThe Logs folder will open in the Finder.Look for Dragonframe.txt in the folder.If the program crashed, you may also find a file that starts with “Dragonframe” in the DiagnosticReports folder (within the Logs folder). Enter your registered email address on our page.We will send you an email that shows which machines have been activated, and will give you the option to deactivate them.If you do not have access to your registered email address, or cannot remember it, please write to us with any order information you have, and we will work with you to sort it out:How do I install an older version of the software? If you manually copied the application instead of installing it, the program will ask you to activate it every time it runs.You should re-run the.It’s also possible that antivirus software is preventing the license file from being saved, or that the user cannot write to the license file location.įor example, if the program was crashing on startup. If you have two machines with two cameras operating at the same time, you need two licenses.If you have the software installed on a machine that doesn’t need it any more, you can deactivate a license by using “Deactivate License” in the Help menu.If you cannot deactivate a license, because a machine is broken or missing, you can manually deactivate the serial number yourself. Note that you are only licensed to use it on one machine at a time (per license). You are allowed to have it activated on two machines at once per serial number. You also need a DSM 2 license in order to activate it.)Tags: gray, grey, greyed, activate button, deactivated, button does nothing, unable to activate How do I activate the software on a machine that is not connected to the internet? If you try to activate your license, and you get a message that says: “You have exceeded the purchased number of activations.”, then you have probably installed the software on too many machines.
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